Question 1

1. What materials are used to make Vaa Global?

Accepted Answer

Our baskets are handcrafted using natural materials such as sisal, raffia, banana leaves, and various grasses native to Africa. These materials are eco-friendly and sustainably sourced.

Question 2

2. Where are the baskets made?

Accepted Answer

All Vaa Africa baskets are made by skilled artisans from rural communities across East Africa, primarily in Eastern Region of Kenya. Each basket reflects the unique weaving traditions of its region.

Question 3

3. How do I care for my bag/basket?

Accepted Answer

To care for your basket/bag:
Keep it away from moisture, as it can weaken the fibers.
Wipe gently with a dry or slightly damp cloth to clean.
Store in a cool, dry place to prevent discoloration or damage.

Question 4

4. Are our bags eco-friendly?

Accepted Answer

Yes! Our baskets are made from sustainable, natural materials, and the weaving process is entirely handmade, producing minimal environmental impact.

Question 5

5. Can I use the baskets for storage or carrying items?

Accepted Answer

Absolutely! Our baskets are durable and versatile. They can be used for storage, home decor, shopping, picnics, or as gifts.

Question 6

6. How long does shipping take?

Accepted Answer

Shipping times vary depending on your location:
USA and Europe: Typically, 7-14 business days.
Other international destinations: 10-20 business days. We provide tracking for all orders.

Question 7

7. Can I customize a bag?

Accepted Answer

Yes, we offer customization options. You can choose specific colors, sizes, or designs. Please contact us directly to discuss your custom order.

Question 8

8. How do I place an order?

Accepted Answer

Orders can be placed through our website or by contacting us via email or phone. Simply browse our collections, select your favorite bag, and proceed to checkout.

Question 9

9. What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard), PayPal, and mobile payments such as M-Pesa for local orders.

Question 10

10. Do you offer wholesale orders?

Accepted Answer

Yes, we do! If you’re interested in wholesale orders, please get in touch with us directly for pricing, minimum order quantities, and other details.

Question 11

11. What impact does purchasing a basket have on the artisans?

Accepted Answer

By purchasing a basket, you’re supporting local African artisans, providing them with fair wages and sustainable employment. Your purchase helps empower women and preserve traditional crafts in rural communities.

Question 12

12. Can I track my order?

Accepted Answer

Yes, once your order has shipped, you will receive a tracking number to monitor your package until it arrives.

FAQ

Frequently asked questions